Empower customers to buy easier. eCommerce options. B2B and B2C. Unique offerings that encourage your customers to choose your firm over others.
Empower Customers to Buy Easier
In order to get customers and keep them coming back, distributors like you need to make ordering as easy as possible for your customers. Customers today are becoming increasingly independent in the way that they buy goods and services. They want to be able to order what they want in the way that is most efficient for them at the time, whether that is in-person, on the phone, or online. Distribution 20/20 can help you meet these expectations by providing your distribution organization with a trusted eCommerce portal, enabling you to offer a multi-channel approach
Customers today are looking to do more and more business online. With Distribution 20/20, you can ensure that your company is the one with which they continue to do business. The eCommerce capabilities available in Distribution 20/20 enable you to create an online shopping experience that is personalized for each of your customers.
eCommerce gives you the ability to transact business online through the web. eCommerce sites provide a product or service catalog through a website so that customers can search for and obtain relevant information without speaking to salesperson. Additionally, eCommerce sites can also provide an online portal through which customers can make purchases and place orders. An integrated eCommerce site will transfer data from the web portal directly into a back-office financial and order management solution to ensure that no data is lost or mismanaged due to duplicate entry.
Make Web Orders a Reality for Customers and Sales People
In order to remain relevant and accessible to your B2B or B2C customers, you need to enable them to place orders when they want, where they want. With Distribution 20/20, you can offer an online order entry portal that your sales people can utilize in the field and your customers can use anywhere through a web portal. By establishing an online marketplace, you can increase your visibility in the market and drive more sales faster.
Ensure Your Customer’s Online Shopping Success and Security
No online shopper likes surprises during check-out, like unexpected taxes or higher than anticipated shipping costs. In fact, those are the most common reasons for abandoned carts. You can avoid these issues, while ensuring the security of your customer’s data and payment information with Distribution 20/20’s eCommerce solution. Keep your customers’ confidence high and close more sales online with Distribution 20/20.
Give Customers Visibility to Order Status
When you don’t have a system in place that enables customers to check the status of their orders on their own, they turn to your customer support staff. Having your support staff handle these kind of inquiries can bog them down while frustrating your customers. Distribution 20/20’s eCommerce capabilities enable you to empower your customers to check on their own order status whenever they need to without overloading your staff.