Today, Microsoft Dynamics helps PSOs respond to customer needs, nurture and develop their talent, interact economically and effectively, and comply with changing regulations. To help PSOs compete both locally and globally, Microsoft helps them gain insight into and streamline business processes, and deliver information when and where it is needed.
Microsoft Dynamics will assist PSOs in meeting customer demands by:
- Extending existing Microsoft technology investments to simplify business operations, thus helping professionals to concentrate on their core service-oriented responsibilities and revenue generation
- Uses familiar Microsoft Office user interface and built-in integration to applications already used every day (including Microsoft Excel®, Word, Outlook, PowerPoint)
- Helping to automate critical business functions to enhance productivity and decrease costs
- Providing unified views of customer information to improve revenue generation, customer service, and project management
- Providing scalable, “right size” technology tools—neither too costly and complex, nor too limited to fulfil the organization’s needs
- Readily allowing for customization to meet industry-specific and/or business-specific needs, using industry standards
- Customisation can be tailored by information workers to meet their specific needs without IT staff involvement
