The Micro Force Experience |
For service that exceeds your expectations, consider the Micro Force experience. Our Gold- Certified GP professionals possess extensive industry-specific expertise, and are dedicated to providing the best service and support. Through focused personal development plans, we constantly expand our knowledge to keep up with the latest technology and product improvements. Here is a sampling of our offerings to our clients.
• Annual Business Reviews. Strategic business planning should include your business software system. We know that your business needs and goals change as your business evolves, and it is imperative that your ERP solution keeps pace. Our reviews are performed by senior Micro Force staff, with years of analyst experience, and knowledge of industry best practices. We will help you uncover potential ‘issues’, as well as provide you with information or resources to boost corporate performance.
• Free Lunch-N-Learn webinars provide internet training to our customers, which ensure they get the most out of their software investment, at a time and place convenient to them.
• Flexible training options. In addition to training that can be provided on-site, or organized sessions held at our office, we offer two-hour web-based sessions that fit into your work day. In 2009 we will be testing a training offering for particular clients by offering CFO- and CEO-only training.
• Monthly newsletters contain valuable information, with topics such as: Year End processing Micro Force service offerings, upcoming Lunch-N-Learn webinars, Convergence updates and registration details; the latest discounts and promos from Microsoft, GP Tips & Tricks, module of the month, and schedule upgrade reminders. We offer new topics to keep our customers up to date. Customers can sign up to receive this free service from Micro Force.
• Dedicated Customer Service. Ensuring that our clients receive the highest level of quality support and customer service is our top priority. Kathie Conroy, our Director of Customer Services, has over 14 years experience in the technology industry. Her focus is to provide the latest information on promotions, technical announcements, upcoming events and seminars (including Convergence, Microsoft annual user conference for all Dynamics users), product releases, Lunch-N-Learns, and more. Kathie also acts as a primary point of contact regarding any problems, issues or concerns our customers may have. She can assist you if you are interested in upgrading, purchasing a new module or product, or renewing your software maintenance. Kathie also provides CustomerSource training to introduce valuable information, tools, and resources that can help productivity.
As part of the Micro Force goal to provide unparalleled customer service that exceeds your expectations, Kathie will meets with all our clients on an annual basis, allowing her to discuss service-related issues, and what we can do to help our customers get the most out of their Microsoft Dynamics GP software. We are dedicated to providing you with the best in service and support.
As your business grows, so do your needs and we are here to help you every step of the way.
