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Professional Service Organizations
Today, Microsoft Dynamics helps PSOs respond
to customer needs, nurture and develop their talent, interact economically
and effectively, and comply with changing regulations. To help PSOs compete
both locally and globally, Microsoft helps them gain insight into and
streamline business processes, and deliver information when and where
it is needed.
Microsoft Dynamics will assist PSOs in meeting
customer demands by:
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Extending
existing Microsoft technology investments to simplify business operations,
thus helping professionals to concentrate on their core service-oriented
responsibilities and revenue generation
Uses
familiar Microsoft Office user interface and built-in integration to
applications already used every day (including Microsoft Excel®,
Word, Outlook, PowerPoint)
Helping
to automate critical business functions to enhance productivity and
decrease costs
Providing
unified views of customer information to improve revenue generation,
customer service, and project management
Providing
scalable, “right size” technology tools—neither too
costly and complex, nor too limited to fulfil the organization’s
needs
Readily
allowing for customization to meet industry-specific and/or business-specific
needs, using industry standards
Customisation
can be tailored by information workers to meet their specific needs
without IT staff involvement
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